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Complaints

Complaints?

We advise you to first report complaints to us by emailing info@haarproductshop.nl . If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.


In the unlikely event that you are not satisfied with the service provided by us or products delivered by us, please let us know as soon as possible via email info@haarproductshop.nl . We will then deal with your complaint as soon as possible. Complaints must be reported within eight days of delivery. Visible defects must, however, be reported within 24 hours of delivery.

Do you have questions about orders, delivery times, returns or other matters? Contact us via email info@haarproductshop.nl

You can find us: kOLKWEG 20-14 - 8243 PN LELYSTAD

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